Application Support & Maintenance
In the software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents high potential for cost savings in global enterprises.
WestWayFTS’ expertise in Application support and maintenance has seen a long list of partnerships. WestWay offers a cost effective service to customers through the stages of:
• Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs).
• Supporting Core Banking parameterization.
• Timely resolution of issues and root cause analysis of each issue.
• Established support matrix offering Help Desk services.
• Assist formulate selective reporting and End of Day process audit
• Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.
Methodology
WestWayFTS has developed a high level of competency in providing Support for IT Operations onsite / remotely for many global corporations. WestWayFTS has a unique and proven Application Management Methodology to ensure:
• Efficient knowledge transfer from existing staff
• Effective takeover of Application support
• Smooth & transparent operations
• Cost effective services
• Service is in line with SLAs
Value Proposition
Experience in supporting mission critical / business critical application for Fortune 1000 companies:
• Single window for providing application maintenance and support with infrastructure management.
• Providing continuous improvement against industry standards and benchmark.
• Binding SLA framework with Critical Service Level (CSL) and Quality Process
Best Practices
• Continuous improvement in application support and maintenance services with objective of lowering Total Cost of Ownership (TCO).
• Established practice focusing on defining / improving processes.
• Feedback of lessons learned from projects to practice for wider implementation.
• Generating knowledge repository of issues / resolution for future references.
